Date: SMP Year:

Date: March 24, 2001 SMP Year: 2001-2002

Indianapolis ASQ Section 903 Business Plan

Strategic Element Addressed*	Activity Title*	Activity Description*	Date of Activity	Contact	Measure of Effectiveness*	Goal*	Stretch Goal (Yes/No)* 2 needed for Total Quality	Status	Results Compared to Measure**
A.1	Arrangements 1	Recommend/oversee arrangements for all regular dinner meetings of the Section	Monthly	Ralph Redmond	Dinner Meeting survey	>50% satisfied w/ arrang	No
A.1	Arrangements 2	Provide voice-mail system for dinner registration	Monthly	Ralph Redmond	Avail for dinner mtgs	All mtgs	No
A.1	Arrangements 3	Sign-up sheets	Monthly	Ralph Redmond	Avail. at dinner mtgs	All mtgs	No
A.1	Attendance 1	Order Section badges	Quarterly	John Powell	Order frequency	Every 3 months	No
A.1	Newsletter 2	Provide high quality newsletter	Monthly	Catherine Schuenaman	Membership survey	>50% satisfied	No
A.1	Program 2	Provide high quality speakers	Monthly	Jim Grimes	Dinner Meeting survey	>50% satisfied	No
A.2	Membership 2	Provide "new member" packets to new section members, including free dinner voucher	Monthly	Bill Haas	New Member Survey	>50% receive packet	No
A.2	Placement 1	Maintain current list of members seeking quality positions, recruiters, and companies with openings.	On-going	Marge Riedeman	Lists exist?	Yes	No
A.2	Placement 2	Publish company openings in newsletter	Monthly	Marge Riedeman	In newsletter?	>50% of months	No
B.1	Community 4	Provide $1000 Scholarships to students in quality-related field	Annual	Ron Moore	Scholarship offered?	Yes	No
B.1	Education 1	Update 3-yr Education plan	Annual	Neville Edenborough	Completed?	By Dec 2001	No
B.1	Education 2	Advertise courses	Monthly	Neville Edenborough	Mailings, Newsletter, Web?	>1 mo in advance.	No
B.1	Education 3	Provide high quality courses	On-going	Neville Edenborough	Educ Survey	>50% satisfied	No
B.1	Examining 1	Approve re-certification journals and forward to ASQ national	Semi-annual	Louis Ripberger	Certified Member Survey	>50% satisfied	No
B.1	Proctor 1	Offer ASQ Certification exams	As needed	Ron Moore	Number of exam dates	4 dates	No
B.2	Community 2	Involvement in CIRCL Quality of Life Index	Monthly	Tim Clark	Attend monthly meetings	NLT 3 mtgs	No
B.2	Community 3	Indianapolis-Marion County Central Library Training Program	Semi-Annual	Tim Clark	Provide free workshops	2 wkshps	No
B.2	Community 1	Donate $500 of books to public library	Oct 2001	Tim Clark	Donation Made?	Yes	No
B.2	Community 5	Science Fair judging at Central Elementary in Pike Township	Annual	Jim Grimes	# judges provided	NLT 6	No
B.2	Community 6	Be represented at Indy Chamber of Commerce meetings and networking sessions	As needed	Dan Bridget	# meetings attended?	NLT 2	No
B.2	Koalaty Kid 1	Continue sponsorship of Raymond Brandes School Koalaty Kid program	On-going	Tim Clark	Financial & resource commitments met?	Yes	No
C.1	Attendance 3	Maintenance of Attendance Database	Monthly	John Powell	Lag between meeting and availability on Web	>50% of lists by next mtg	No
C.1	Attendance 4	Analysis of attendance data reported to Exec Comm	Quarterly	John Powell	Update at Exec Comm Mtgs,	Every 3 months	No
C.1	Education 4	Communicate class attendance, financial status, and student evaluations to Exec Comm	Monthly	Neville Edenborough	Update at Exec Comm Mtgs	>75% of months	No
C.1	Financial 2	Communicate financial status to Exec Comm	Monthly	Bob Bradley	Financial reports at Exec Comm Mtgs	>75% of months	No
C.1	Financial 4	Submit Tax information to ASQ National	Jan 2002	Bob Bradley	Submitted by due date?	Yes	No
C.1	Financial 5	Audit treasurer records at end of year	Jul 2002	Bill Mayfield	Completed?	By Aug 10, 2002	No
C.1	Financial 6	Submit year-end financial reports to ASQ national	Aug 15, 20002	Bob Bradley	Submitted?	By Aug 15, 2002	No
C.1	Membership 1	Communicate status of membership renewal to Exec Comm	Monthly	Bill Haas	Updates at Exec Comm Mtgs	Every 3 months	No
C.1	Newsletter 1	Timely publication of newsletter	Monthly	Catherine Schuenaman	# days before dinner mtg newsletter is mailed	>50% NLT 7 days	No
C.1	Education 4	Communicate class attendance, financial status, and student evaluations to Exec Comm	Monthly	Neville Edenborough	Update at Exec Comm Mtgs	>75% of months	No
C.1	Proctor 2	Provide Section personnel to proctor exams	As needed	Ron Moore	Student/Proctor ratio	S/P£ 25:1	No
C.1	Program 1	Develop speaker program	As needed	Jim Grimes	Speaker known in advance?	75% NLT 2 months	No
C.1	SMP 3	Conduct targeted surveys to measure performance relative to goals	As needed	Rick Van Doel	Membership? New member? Exec Comm? Cert member?	Yes Yes Yes Yes	Yes
C.1	SMP 1	Communicate status of SMP to Exec Comm	Monthly	Rick Van Doel	Updates at Exec Comm Mtgs	>75% of months	Yes
C.2	Membership 3	Recruit new members into active roles in section	On-going	Rick Van Doel	# new members accept official roles	NLT 3	Yes
C.2	Section Strategy	Convene group of current & previous Exec Comm members to develop 3-5 year Section strategy	Quarterly	Deby Klimaszewski	Plan developed?	Yes	No
C.3	Exec Comm Mtgs	Conduct regular meeting of Section officers and chairs to plan and coordinate Section activities	Monthly	Jim Grimes	Exec Comm Survey	>50% satisfied	No
C.3	Exec Comm Mtgs	Record Exec Comm Mtg minutes and make available by next Exec. Comm. Mtg.	Monthly	Catherine Schuenaman	Available?	>75% of minutes by next mtg	No
C.3	Exec Comm Mtgs	Post Exec Comm Mtg minutes on Web	Monthly	Catherine Schuenaman	Availability on Web	>50% of minutes by next mtg	No
C.3	Financial 1	Manage Section finances	On-going	Bob Bradley	Financial statements	Reconciled each month	No
C.3	Membership 4	Recruit other members into active roles in section	On-going	Rick Van Doel	# other members accept official roles	NLT 3	Yes
C.4	Attendance 2	Make attendance list available to membership via Web for those needing documentation for re-certification	Monthly	John Powell	Lag between meeting and availability on Web	>50% of lists by next mtg	No
C.4	Directory	Publish directory of all Section members, officers, and related Section information via Web	Annual	Joe Lucas	On Web? Membership Survey	By Oct 2001 >50% satisfied	No
C.4	Internet 1	Manage section web site	On-going	Joe Lucas	Current info?	NMT 1 month behind	No
C.4	Internet 2	Provide new Section services on web	On-going	Joe Lucas	Newsletter? Directory? Attendance list? Exec Comm mtg minutes? Koalaty Kid success stories? SMP? Link to Recruiters	Yes Yes Yes Yes Yes Yes Yes	Yes Yes Yes Yes Yes yes
C.4	Koalaty Kid 2	Post local Koalaty Kid success stories on Web	As needed	Tim Clark	Posted?	Yes	No
C.4	SMP 2	Put SMP business plan on web	Monthly	Rick Van Doel	Plan on web?	Yes	Yes
C.5	Baldrige	Apply Baldrige criteria to management of Section	Monthly	Jim Grimes	All categories addressed?	Yes	Yes
C.5	Six Sigma	Apply Six Sigma methodology to improve Section management relative to Baldrige criteria	Bi-weekly Fall 2000	Jim Grimes	Documented improvement?	NLT 1 sub-category	Yes
D.2	Marketing	Provide information about Section to public, other organizations, and companies	As needed	Jim Grimes	Examples	NLT 3 examples	Yes

*Category needed to achieve Implementation Level.

**Category needed to achieve Total Quality. Save a copy of this business plan and when you have measured the results of all applicable activities, send it in with your Total Quality letter.

The following is an abbreviated version of ASQ's strategic plan for 2000-2001:

Our members' best resource for achieving professional and organizational excellence.

Provide a comprehensive portfolio of ASQ products and services.
Be an excellent quality resources for our members.
Use diversity to enrich ASQ, improve its performance, and enhance individual's membership experience.

A worldwide provider of information and learning opportunities related to quality

Implement global business plan that includes a) enhancing customer access to ASQ, b) education, certification, and training, and c) delivery systems.
Actively pursue a) collaboration with external partners, and b) merger and acquisition opportunities.
Enhance ASQ's leadership role in international standards
Develop learning communities that engage centers of excellence and communities of practice.
Developand implement a worldwide research plan

The leader in operational excellence and delivering customer value

Assure performance results and customer value by driving measurement system to next maturity level.
Develop an effective mechanism to gain member-unit participation in achieving performance and customer-value results.
Implement an ASQ leadership development process
Exploit technology to optimize utilization of Internet, emerging technologies, etc.
Ensure speed of execution by streamlining systems for mission critical initiatives.

The recognized leader worldwide for advancing individual and organizational performance excellence

Enhance awareness and understanding of ASQ by key constituent groups
Enhance ASQ's recognition process to include public recognition for outstanding accomplishments by ASQ members and staff.

Status of Activities

Status	Number of Activities
Completed
1 - Green, i.e. on track
2 - Yellow, i.e. needs attention
3 - Red, i.e. will not get done
Total	50